Computer glitch hits CBA customers


A SOFTWARE glitch is bugging the biggest of the big four banks and causing difficulties for customers using online banking.

Commonwealth Bank spokesman Steve Batten said: “It’s predominantly with our NetBank customers but the situation is evolving throughout the day and we hope to update our customers later this afternoon.”

The bank issued a statement earlier today that said: “Last night the CBA encountered an issue when conducting routine database maintenance.

“Consequently this morning some customers are experiencing difficulties when making a funds transfer through our NetBank, CommSee and phone banking channels. ”

Some point of sale [eftpos] systems and ATMs are also impacted.

“Customers needing to undertake an urgent funds transfer are advised to visit their local branch where they can carry out the transaction which will be processed when full service is restored.

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Related Coverage

CBA tech glitch hits online, ATM systems The Australian, 24 minutes ago
Maintenance triggers CBA glitch Courier Mail, 4 hours ago
CBA hits back at NAB in pricing war Perth Now, 10 days ago
Online, phone banking outage hits NAB Perth Now, 31 Jan 2011
New glitch stalls NAB Herald Sun, 31 Jan 2011

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“The CBA is working to restore service as matter urgency. Full service is expected to resume this afternoon.

“The CBA understands the potential impact these matters can have on our customers and apologises for the inconvenience.”

The CBA is updating its core business banking software – as are most of the larger deposit taking institutions in Australia.

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About Meganita Marannu

Accounting student
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